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Put numbers on the messy mornings
Two estimates, using your fleet size. Useful in a QBR, or when you are deciding whether monitoring is cheaper than another Friday of console-hopping.
Time saved
How much tech time you spend just checking that each 3CX is “fine”, versus glancing at one fleet board.
Default assumes eight minutes a week per box (a login, a glance, a note) down to about a minute on a fleet view. Adjust to how your shop actually works.
If 3CX goes offline
Cost of an outage that stays silent until someone notices — overnight trunk death, missed detection, morning pile-on.
Six hours is a 2am failure found at 8am. Fifteen minutes is “alert fired, someone looked”. This is staff time / margin only — it does not add brand damage or missed emergency calls.
See the fleet. Get the alert. Price it per PBX.
Kestrel watches every box and pages on-call when one drops. Line the hours above against per-PBX pricing.