Home / Call routing
Guide
Where does this number go?
Inbound rules are a table. Call flow is a picture: trunk → DID → IVR, queue, ring group, or extension — Default route, BH, AH, holiday.
Why it exists
Explaining “what happens when they dial the main number after 5” should not require a screen-share into 3CX. The map sits on the PBX page — and on each multi-tenant company.
What you see
- Trunk → DID → IVR, queue, ring group, or extension. Default route is the catch-all when a number has no DID rule.
- Hours chips: all, business hours, after hours, holidays. Show or hide no-answer / voicemail.
- Click a queue or ring group for members. Click an IVR for the menu.
- Inbound rule table under the map: DID → destination.