What can Kestrel do with a 3CX fleet?

Map inbound call flow, watch every customer PBX on one board, search DIDs, detect outbound-rule drift, page on-call, and queue 3CX updates with a backup first.

Is the fleet wallboard available?

Yes. Open Wallboard from the fleet page for a floor-ready view. Press Escape to leave.

Do I install an agent on the customer LAN?

No. Kestrel is a cloud poller over HTTPS to the 3CX Configuration API.

Home / Product

Where the number goes. Then the rest of the fleet.

Map trunk → DID → IVR, queue, ring group, or extension. Same login for holidays, licences, trunks, and who is behind on updates.

Campus main on the live demo. Filter BH / AH / HOL. Click a queue for members. Try the demo.

What a partner shop actually opens

Call-flow map

Trunk → DID → IVR / queue / ring group / extension. Default route. Hours filter. Click a queue for members. Call routing.

Fleet board

Up, down, hours chips, open alerts, concurrent, peak 30/90d, licensed SC. FQDN opens the 3CX console.

DID search

Type a number. See host, tenant, inbound rule, and destination. DID search guide.

Config drift + What changed

Missing 13 / 1300 / E.164 against the AU baseline. Inbound, outbound, and group diffs since the last snapshot. Drift scenario.

Alerts

Partner defaults or a per-host page. Email. Sync the same types onto the 3CX console. Down, stale, trunk, license, backup, update, keywords.

Charts

Concurrent calls and uptime from 1 hour to 90 days. Auto-refresh on the short windows.

Fleet maintenance

Check and apply updates, backup, suppress down alerts, add an MT tenant, export a console blacklist. Updates guide.

Multi-tenant hosts

Click a company for that tenant’s call flow, trunks, extensions, and SBCs. MT scenario.

Holidays

Country and state on each PBX. Email the client. They type a greeting or record by phone. You push the dates. Holiday gather.

Wallboard

Same live status, full-screen for the floor. Auto-refresh. Escape to leave. Wallboard use case.

Wallboard

The wallboard is in the product. Same collector. Bigger room. No extra agent.

Which box does this DID hit?

Inventory first — inbound rules, then trunk DID lists. No live XAPI round-trip while you type.

Kestrel DID search results for 0734 showing Northside Retail inbound rule Store DID routing to Queue Sales 8001 — DID search — number, destination, tenant, host. Click to enlarge.

Kestrel config drift page showing Coastal Medical HQ missing four baseline outbound rules — Config drift — missing 13, 1300/1800, and E.164 prefixes. Click to enlarge.

Health, peaks, call flow, inventory

Kestrel PBX detail for Alpine Schools with reachability, active and licensed calls, 30/90 day peaks, office hours, version, last backup, and call charts — PBX detail — reachability, SC, peaks, hours, backup, charts. Click to enlarge.

Kestrel call-flow map for Aether Medical Campus: Medical SIP Primary to DID 0733110000 to AI receptionist IVR and queues — Call flow — trunk, DID, IVR, queues. BH / AH / HOL. Click to enlarge.

Alerts, updates, multi-tenant

Kestrel alerts queue with two open PBX-down events on Harbour Legal and Lakeside Dental — Alerts — the 2am page, already on the board. Click to enlarge.

Kestrel maintenance page with mass actions for 3CX updates, backups, poll now, and alert suppression — Maintenance — check or apply updates, backup, suppress down alerts. Click to enlarge.

Kestrel multi-tenant host view for Metro Logistics Host listing companies with hours mode — Multi-tenant host — companies hang off the parent box. Click to enlarge.

See the fleet before they call

Up, down, unknown, open alerts, active versus licensed calls, 30/90-day peaks — one screen instead of fifteen admin tabs.

Get there first

Rules for PBX down, stale data, trunk, license, backup age, updates, and event keywords. Events are stored even if email is not configured yet. See after-hours coverage.

Know what you actually run

Inventory passes pull extensions, trunks, DIDs, inbound rules, SBCs, backups, and multi-tenant companies so headcount is not a guess.

Act without hopping consoles

Cloud poller. Service principal preferred, password fallback. No outbound agent on the customer LAN. Preview, then write. Actions are audited.

Roles that match a partner shop

Owner bills. Admin runs the team. Tech works the fleet. Viewer is read-only. End customers never log in.

Price that follows the fleet

Per connected PBX: $15, then $12, $10, $8. Prices exclude GST. Estimate tech time on the calculators.

Questions partners ask

Is the wallboard a separate product?

No. It is a view of the same fleet board. Open it from Fleet. Press Escape to return.

How does DID search work?

Kestrel searches stored inventory — inbound rules first, then trunk DID lists. Type at least four digits. See DID search.

What is config drift?

Missing outbound prefixes against the Kestrel AU baseline (local, mobile, 13, 1300/1800, E.164). Extra rules are listed; they are not always wrong.

Do updates restart the PBX?

Yes. Apply queues a full backup, then InstallUpdates. The host restarts. You can schedule a start time or apply now. Updates and backups.

Walk the live demo, then create your organisation

Read-only demo fleet. Create an organisation on the app for a 14-day trial; Stripe after the trial.

Create organisation Try the demo