Home / Use cases / After-hours
Use case
Know at 2am, not at 8am
Voice is still the thing customers notice first when it dies. After-hours coverage without a 24×7 NOC means alerts have to be boring and reliable.
The situation
A site loses registration or the PBX stops answering. The first ticket is “phones are down” from the receptionist.
What Kestrel does
- Polls status on an interval and records the last good time.
- Raises PBX-down and stale-data events when a box disappears or stops updating.
- Can email the on-call or a shared ops inbox.
Estimate what those silent hours cost with the downtime calculator.