Use case · Built by MSPs for MSPs

Which box owns this number?

A customer reads a DID off a letterhead, a carrier invoice, or a missed-call SMS. The partner who has twenty 3CX consoles should not have to open twenty inbound-rule pages.

Kestrel DID search for 0734 matching Northside Retail inbound rule Store DID to Queue Sales 8001 — Type four or more digits. Matches inbound rules first, then trunk DID lists. Click to enlarge.

The situation

Sales forwards a number. Nobody remembers if it is on the retail box, the medical box, or a tenant on the host. The spreadsheet is a year old.

What Kestrel does

Searches stored inventory — no live XAPI while you type.
Shows destination, inbound rule name, tenant (if any), host, and FQDN.
Opens the matching PBX — or the tenant’s call flow — from the result row.

Guide: 3CX DID search for MSPs. Related: call routing.